Book A Virtual Pass Before 4th February For Just £199 - Save £400! How Have Formula 1, The British Museum & Swansea City Football Club Navigated The Struggles Of The Last 8 Months To Come Out The Other Side With Engaged & Loyal Fans & Members?
Vibrant Digital & Marketing Strategies To Boost Fan, Member & Supporter Engagement, Enhance The Sense Of Community & Deliver “Live” Experiences & Foster The Long-Term Relationship: Add Value To Supporter Experiences, Boost Sales & Spend During Turbulent Times & Maintain The Bond With Powerful Digital, Social Media & Content Strategies, Safe Yet Exciting Match Day & Onsite Experiences, Cost-Effective Virtual & Digital Viewing & Leverage Supporter Insights To Incentivise Loyalty
A One-Day, Brand-Led Conference & Networking Event, 28th April 2021 in Central London Or Via Live Stream. If there are Government restrictions at the time, the conference will take place online on our dedicated virtual platform. Already Attending? Find out more about our virtual platform here.
Vibrant Digital & Marketing Strategies To Boost Fan, Member & Supporter Engagement, Enhance The Sense Of Community & Deliver “Live” Experiences & Foster The Long-Term Relationship: Add Value To Supporter Experiences, Boost Sales & Spend During Turbulent Times & Maintain The Bond With Powerful Digital, Social Media & Content Strategies, Safe Yet Exciting Match Day & Onsite Experiences, Cost-Effective Virtual & Digital Viewing & Leverage Supporter Insights To Incentivise Loyalty
A One-Day, Brand-Led Conference & Networking Event, 28th April 2021 in Central London Or Via Live Stream. If there are Government restrictions at the time, the conference will take place online on our dedicated virtual platform .Already Attending? Find out more about our virtual platform here.
19 Leading Fan & Membership In-House Marketing & Engagement Professionals Explore Winning Tactics To Create A Buzz, Deepen Engagement, Generate ‘Money Can’t Buy’ Experiences & Deliver Genuine Value For Both Enthusiastic New & Long-Term Supporters To Cultivate A Passionate Supporter Base & Increase Conversions, Loyalty, Retention & Spend
- Powerful Digital Engagement - Generate Fan & Member Excitement: Fuel engagement and interaction – anytime, anywhere!
- Cultivate Exclusive Fan & Member Experiences: Surprise and delight customers with innovative, value-adding, ‘money can’t buy’ experiences
- Gold-Standard Content Strategies: Ensure engaged supporters with exceptional, varied and targeted content which keeps them coming back for more
- Social Media - Authentic & Up-To-The- Minute: Build interaction, engagement and community spirit
- Match Day! Create exceptional, varied and interactive ‘day out’ experiences which increase fan time in stadium or onsite, spend and engagement
- Attention-Grabbing Recruitment Tactics: Showcase supporter benefits and cultivate meaningful relationships to increase conversions
- How Can You Best Incentivise Loyalty & Renewal? What is that magic spark to reignite interest from lapsed fans or members and keep relationships fresh?
- Measuring Engagement, ROI & Lifetime Value: Attribute spend and evaluate commercial success with robust measurement strategies
- Customer Data, Insights & Behaviours: Close the loop to inform ongoing fan and member activities and sketch out future experiences
- PLUS! Bolstering commercial sponsorship & partnerships
The Fan & Membership Engagement Conference At A Glance
19+
Senior-Level Speakers
11
Advanced Topic Streams
98%
Satisfaction Rating Across All 2019 Events
10
Years Leading The Conference Market
1
Inspirational, Exciting Day
How Does The Fan & Membership Engagement Conference Work?
Go Virtual - It’s Easy! All you need is good internet access and a password which we will provide. No need to download any specific software or apps. Presentations and panels are live, and you can type in questions or comments to our Q&A section, live polling or social feed. If you would like to participate in any breakout discussions, it’s just a normal zoom call. You can also direct message or request a meeting with any of the other attendees on the online platform. Sessions will be recorded and will be available as on-demand content for a short while after the event.
Inspiring Speakers - Listen to market-leading, brand-side speakers as they share their hard-won insights and experiences with hot topic presentations and panels
Connect & Network - Networking is easy with the use of our discussion board, direct messaging facility, meeting request buttons, live polling and social media feed. Have your say and meet the other attendees
Live Chat - Pose your own questions and comment via the live chat function and interact with other delegates and speakers in real time
Virtual Roundtables & Peer Discussions - There will be breakout discussions during the day to discuss specific areas of interest with like-minded attendees to tailor your experience
Virtual Exhibition - Explore the 'virtual exhibition stands' and speak directly to our carefully-chosen exhibitors to help you tackle your business challenges directly
Virtual Face-To-Face Meetings - Start a conversation with fellow delegates or exhibitors and discuss your individual needs and challenges one-to-one.
Why Attend This Fan & Membership Engagement Conference?
- 19 Fan & Membership In-House Marketing & Engagement Professionals Speaking In 1 Inspiring Day
- 100% Satisfaction Rating Across All Our 2019 Conferences
- 10 Years Leading The Conference Market
- 3 Interactive Panels: "Fan & Member Experience", "Match Day!" & "Loyalty, Retention & Renewal"
- 4 Informal Peer-To-Peer Discussions: "Family Time", "Video", "On The Day (Non Sporting)" & "Ticketing"
- Interactive Voting & Q&A
19 Fan & Membership Marketing & Engagement Directors Offer Practical Insights In 1 Day: Digital Engagement • Fan & Member Experience • Engaging Content • Social Media • Match Day!! • Fan & Membership Recruitment • Loyalty, Retention & Renewal • Measuring Lifetime Value: Engagement & ROI • Data, Insights & Behaviours • Sponsorship
100% Delegate Satisfaction Rating Across All 2019 Events! Hear What Previous Conference Attendees Think:
"Really interesting, thought-provoking and good examples and perspectives that can be applied to our organisation."
"Very informative – well worth attending."
"Great, relevant content with plenty of opportunity for networking and one-to-one conversation."
Why Not Get Involved With The Fan & Membership Engagement Conference?
Can You Help Organisations Tangibly Boost Fan & Member Engagement & Recruitment? For more information on how speak, exhibit or arrange one-to-one meetings at this market-leading conference, please call +44 (0) 20 3479 2299 or email partner@fanengagementconference.com
Book an exhibition stand and two delegate passes today for just £1,949+VAT (SAVE £550). Click here to book your stand. Exhibition space is limited and will be issued on a first-come, first-served basis.
Vibrant Digital & Marketing Strategies To Boost Fan, Member & Supporter Engagement, Enhance The Sense Of Community & Deliver “Live” Experiences & Foster The Long-Term Relationship: Add Value To Supporter Experiences, Boost Sales & Spend During Turbulent Times & Maintain The Bond With Powerful Digital, Social Media & Content Strategies, Safe Yet Exciting Match Day & Onsite Experiences, Cost-Effective Virtual & Digital Viewing & Leverage Supporter Insights To Incentivise Loyalty
A One-Day, Brand-Led Conference & Networking Event, 28th April 2021 in Central London Or Via Live Stream. If there are Government restrictions at the time, the conference will take place online on our dedicated virtual platform.
Please See Below For The Fan & Membership Engagement Conference Programme Outline. For The Full Agenda, Click Here >>
08.30 Registration, Coffee & Informal Networking
09.00 GIC Welcome, Interactive Voting Introduction & Morning Chair’s Opening Remarks
Rebecca Edwards-Symmons
Head of Commercial
Swansea City Football Club
Digital Engagement
09.10 Harness The Power Of Digital To Generate Excitement & Interaction Throughout The Entire Fan & Member Experience
Speaker To Be Announced - Please Check The Website For Updates.
Fan & Member Experiences - Panel & Q&A
09.30 Fan-Centric Strategies Which Exceed Expectations & Deliver ‘Members Only,’ Exclusive Experiences
- The impact of COVID has been monumental: what are the takeaways from this time, and what can we do to aid long-term recovery?
- Safety, hygiene, staff training, capacity limits… we’re up and running with what we need to do! But how can we also create exceptional experiences?
Katie Elston,
Head of Marketing & Communications
Royal Albert Hall
Rich Cheary
CEO
PT SportSuite
Sam Williamson
Digital & Social Media Manager
Leicester Tigers
Danny Lee
Head of Ticketing
Swindon Town FC
Engaging Content
10.00 Keep Fans & Members Interested & Coming Back For More With Premier-Division-Standard Content Strategies
Jesse Ringham
Head of Content
Serpentine Galleries
10.20 Morning Refreshment Break With Informal Networking
Social Media
10.50 All The Latest News Delivered To Their Phone! Next-Level Strategies To Authentically Engage With Fans & Members On Social Media
Sam Williamson
Digital & Social Media Manager
Leicester Tigers
Match Day! - Panel & Q&A
11.10 Ensure The Build Up Doesn’t Fall Flat: Create Safe, Enjoyable Match Day Experiences Which Encourage Fans Back To The Stadium
- From training to crowd control, how can you best prepare for safe, enjoyable match day experiences?
- Does half a stadium really mean just half the atmosphere? How to combat the socially distanced feel to connect and unite fans – even from 2m away!
- AI, VR, AR, apps: what are the (cost-effective!) methods to enhance the game experience and engage with a digitally-native demographic?
- From toilet queues, to bad weather, to 5-0 losses, overcome common match-day excitement dampeners with quick, easy, atmosphere-boosting tactics to ensure your fans still have a fantastic day out
- Meet and greets, food experiences, photobooths and half-time performances… explore opportunities to extend the experience beyond 90 minutes for a full day out
- The Americans are leading the field – what are tips and takeaways we can apply on this side of the pond?
Nick Stroudley
Head of Digital
Lord's Cricket Ground
Sean Jarvis
Director
Huddersfield Town Football Club
Learnings From The Field - Tactics To Build Fan Engagement
11.45 Case Study With Imagen
Will Pitt
Head of Sport
Imagen
Grow Your Fan Database By 10X
12.10 Learn How Leading Sports Teams & Associations Around The World Have Been Building Their Fan Database & Improving Fan Engagement & Monetization. See Case Studies & Practical Examples From PGA Tour, Major League Baseball, Top 6 Premier League Teams, UEFA & Others.
Adam Istrate
Strategic Account Executive
Cheetah Digital
12.30 Lunch For Delegates, Speakers & Partners
Informal Peer-To-Peer Discussions
13.00 Informal Peer-To-Peer Discussions
A) Coronavirus Response
B) Family Time!
C) Video
D) On The Day (Non Sporting)
E) Ticketing
13.30 Afternoon Chair’s Opening Remarks
Rebecca Edwards-Symmons
Head of Commercial
Swansea City Football Club
Fan & Membership Recruitment
13.40 Elevate Your Fan & Membership Recruitment Activities To Showcase Supporter Benefits, Increase Conversions & Welcome Passionate, Excited Newcomers
David Jackson
Marketing Director
Durham Cricket
Loyalty, Retention & Renewal - Panel & Q&A
14.00 How Can You Incentivise Loyalty? Cultivate Long-Term Relationships & Renewal & Re-Engage Fans & Members Whose Interest Has Dipped
Alison Fraser
Head of Marketing
Science Museum
Laura Tringham
Head of Marketing and Ticketing
Northampton Saints
Marek Borowik
Head of Customer Marketing
Formula 1 ®
Ally Spicer
Head of Ticketing
Saracens RFC
Sian Hoggett
Head of Membership & Customer Relationship Management
The British Museum
Sam Holding
Head of International
SparkPost
Case Study
14.40 What We Learnt About Audiences And Content Strategy After 1.5 Years Of Tracking Premier League Club Fan Engagement
Sameer Shag
Associate Research Director
Pulsar
Measuring Lifetime Value: Engagement & ROI
15.10 Measure Fan & Member Engagement & Activation Levels To Attribute ROI & Commercial Success To Engagement Activities
Speaker To Be Announced - Please Check The Website For Updates.
15.30 Afternoon Refreshment Break With Informal Networking
Data, Insights & Behaviours
16.00 Tap Into Member & Fan Data & Behaviours For Audience-Led, Insight-Driven & Future-Proofed Customer Strategies
Victoria Barlow
Head of Membership & Ticketing
Badminton England
Sponsorship
16.20 Demonstrate Increased Fan Engagement To Strengthen Commercial Partnerships & Increase Sponsorship
- What are they looking for? Use different KPIs to demonstrate fan engagement levels and build the business case for corporate partnerships
- Show the business value of fan and member engagement initiatives to the rest of the business, including the sponsorship department
- How can sponsorship be leveraged to produce better fan engagement
experiences? - Balance #ad, sponsored or promotional content with genuine fan interest for engaging, value-adding content
Speaker To Be Announced - Please Check The Website For Updates.
16.40 Chair’s Closing Remarks
Rebecca Edwards-Symmons
Head of Commercial
Swansea City Football Club
16.50 Official Close of Conference
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